General Purpose

• To provide supervision of a maintenance and repair workshop safely serving a diverse range of vehicles and equipment.
• Planning the effective use of resources to deliver a cost-effective service, always ensuring first class customer service.
• Planning of PIM’s
• Coaching of apprentices.
• Able to cover and to carry out Mot tests on class 4,5 & 7 type vehicles, also to carry out Inspection Tests on Private and Hackney carriage Taxi vehicles.
• Supervise and support Technicians and Apprentices providing guidance and technical assistant when required.

Key Deliverables

• Full adherence and awareness of all aspects of Health and Safety, Legislation, Policies and Procedures, Equal Opportunities, Quality Assurance, Environmental Awareness and Data Protection.
• Management and development of relationships with clients.
• People management, including monitoring performance and quality, while ensuring productivity.
• Meeting customer’s requirements by planning and scheduling inspections/repairs.
• Meeting operational demands by responsibly managing resources.
• Ensuring vehicle downtime is kept to a minimum.
• Managing and escalating any warranty issues.
• Ensuring best value by managing and controlling parts spend through part suppliers.
• Continuously identifying and actioning improvement opportunities.
• Maintain a tidy work area.
• To carry out MOT tests to DVSA standards and input details on the DVSA computer system.
• Maintaining, diagnosing, MOT prep of vehicles
• Assistant with plant repairs when necessary

Requirements - Experience

• Experience of maintenance workshops, preferably within a supervisory role.
• Ability to demonstrate workshop planning knowledge.
• Experience in managing teams.
• “On tools” experience (5 years minimum).
• Experience in managing cost control.
• Computer literacy and knowledge of Fleet Management software packages.
• MOT testing experience with an OPTL.

Requirements – Qualifications

• Full UK driving licence, (HGV preferred).
• Educated to City and Guilds or NVQ Levels as appropriate.
• Valid LGV Licence is desirable.
• Valid PSV License is desirable.
• Hold a valid MOT licence

Requirements – Personal Characteristics

• Possession of planning and motivational skills. Ability to enthuse and encourage the team to achieve results.
• A desire to work to a high standard with a flexible approach to hours of work.
• To be reliable, trustworthy, and punctual.
• Diplomacy and tactility. The ability to build enduring relationships with customers and colleagues.
• Possession of strong organisational skills, and ability to plan proactively.
• Ability to be a problem solver.
• Ability to identify and develop effective ways of delivering the service and motivate the team.
• Seeing safety as a top priority and positively impacting people’s wellbeing.
• Ability to focus on the company’s objectives while managing day to day activities.